Return Policy

🐾 Tail Squad – Returns & Exchanges

At Tail Squad, every product is thoughtfully designed to bring comfort, safety, and joy to your pet. We truly hope your furry family member loves their new space.

However, if something isn’t quite right, we promise to make it right — smoothly and respectfully.

🌿 Our 3-Day Comfort Promise

You may request a return or exchange within 3 days of delivery if:

You received a damaged product
There is a manufacturing defect
You received the wrong item
You need a different size (exchange only, subject to availability)

To be eligible, items must be:

Unused and unwashed
In original condition with tags and packaging intact.

Because our products are made for pets and hygiene matters deeply, we cannot accept returns on used items.

📲 Special Policy for Smart ID products

For hygiene, security, and activation reasons, Smart Collars or Harnesses (QR) are eligible for return or exchange only if they have not been registered or activated.

Once a Smart Collar has been registered, linked to a pet profile, or activated on our platform, it becomes non-returnable and non-exchangeable.

If there is a manufacturing defect, please contact us within 3 days of delivery with proof, and our team will assist you promptly.

💛 How to Request a Return or Exchange

Email us at [help@tailsquad.in] within 3 days of delivery
Share your Order ID and clear photos/videos of the concern
Our team will respond within 24–48 hours
Once approved, we will arrange a reverse pickup.

💳 Refunds

Refunds are processed after a quick quality check once the product reaches us
The amount will be credited to your original payment method within 5–7 business days
For COD orders, refunds are processed via secure bank transfer

🔁 Exchanges

Exchanges depend on product availability
If the requested item is unavailable, you may choose:

- A different product
- A full refund

We allow one exchange per order to ensure fairness for all customers.

🤍 We’re Here For You

If you ever feel unsure before purchasing (size, fabric, fit, etc.), please reach out. We’re happy to guide you to the perfect choice for your pet.

📧 [help@tailsquad.in]

- Tail Squad shall reserve the right to restrict the exchange of the items if the customer in any way breaches or misuses this policy. In case you have purchased an item that has a gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

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